Tickets
Q: What is included with my ticket?
A: There are only two types of tickets and both are now exclusively available on Eventbrite. The two ticket types are: Day Time ticket and Day+Night ticket. We have decided to remove the nighttime only ticket to ensure fairness for all ticket holders and to encourage everyone to enjoy the entire programming that the festival has to offer. If you have previously purchased a nighttime only ticket, your ticket is now valid both for day and night time entry.
Q: Does the name on the ticket need to match my government issued ID?
A: No, if you bought tickets for others, make sure they have a valid ticket when they check in. However, since we will be serving alcohol, we will need to check everyone’s ID at time of check in. Under-age ticket holders will receive a separate wristband.
Q: I bought tickets via Umoh. Are my tickets still valid?
A: Yes. All tickets from Umoh and Eventbrite are valid, official tickets for our festival.
Q: I already bought the concert only ticket from Eventbrite. How do I change my ticket to the all inclusive ticket?
A: There is no need to request the change. All night time tickets will be automatically updated and valid for entry during the day.
Q: I bought the wrong ticket. How do I get an exchange or refund?
A: You may request a refund via Eventbrite following the instructions
here. If you paid with Apple Pay and have issues accessing your ticket, select the option to contact the organizer via Eventbrite and send us a message with your order # and the right email. We will update your email and ensure your tickets are delivered to you.
Q: What is your refund policy?
A: For eventbrite, you can request a full refund (excluding processing fees) up to 7 days before the event. For Umoh, you can only request a refund up to 30 days before the event, which has already passed. However, we do honor ticket transfers. Please review the full terms and conditions
here.
Q: Is Day 3 sold out?
A: We had an overwhelming amount of ticket purchases for Day 3 and are actively reviewing how many tickets we have left. However, we have released a limited quantity of tickets.
Q: Why did prices decrease for Day 1 and Day 2?
A: We received feedback that it is more difficult for attendees to come to our event during the weekday due to work, school, and other commitments. To encourage everyone to attend all days of the festival, we have adjusted prices accordingly.
Q: What if I already bought Day 1 and Day 2 Tickets?
A: Please send us an email at
admin@unitedkoreanfounders.com with your order number and purchase platform. We will work with you to process a refund of the difference.
Concert & Performance
Q: What time should we arrive at the festival?
A: All ticket holders (regardless of ticket type) can start checking in starting at 7:30 AM on October 16 and October 17 and starting at 7 AM on October 18.
Q: What is the check-in process for ticket holders?
A: Upon check in, you will receive a festival wristband which you will need to wear at all times throughout the festival. For Day Time ticket holders, you have the option to pick up a name tag with your name and professional affiliation. For Day+Night ticket holders, you will be given a ticket with a number which holds your place in line to enter the concert venue.
Q: When can we start lining up for the night time concert?
A: The line to enter the concert venue begins promptly at 6:00 PM each night. Entry will be based on the number on your ticket that you will receive upon check in.
Q: What time does the artist performance start and end?
A: Performances will begin at 7:30 PM and end at 12:00 AM.
Q: What should I do before the concert begins?
A: Until the performances begin, you will be granted entry to the rest of the festival grounds, giving you access to various Korean F&B vendor booths, K-Beauty/K-Fashion/K-Lifestyle booths, and keynotes from industry experts and leaders.
Q: What is the order of the performances each night?
A: We will be releasing information on the order of the performances closer to the event date. The full line-up for each day is as such: Day 1: So Hee Song, Soyou, Sam Kim, Sohyang | Day 2: Jiselle, Seori, Yves, TripleS | Day 3: sokodomo, GIRIBOY, Zion.T, Cortis, Epik High
Q: What is the capacity of the concert venue?
A: The concert venue holds up to 3000 people.
Q: Will there be lockers or coat check?
A: There will be a coat check available for a small fee.
Q: Am I allowed to bring cameras or other recording devices?
A: Cameras are strictly prohibited from the concert venue - you may take photos with your phone, but no recording will be allowed.
Booth experience
Q: What kind of food options are available on-site? Will there be food available for people with dietary restrictions?
A: We will be featuring Korean food and beverages from iconic Korean-owned brands and restaurants such as Okdongshik, Odre, Take31, Samwoojung, Seoul Salon, and more. We will have vegetarian-friendly options available.
Q: How much will food prices be?
A: Food prices will be between $10 to $20.
Q: Do you take cash, card, or tap to pay?
A: We do not accept cash - card and tap to pay only.
Q: Will there be any samples?
A: Yes, we will have a bounty of samples of Korean skincare, lifestyle, and fashion brands.
Q: Will there be alcohol on premise?
A: Yes! Hwayo, a premium Korean soju brand, is our official sponsor. We will also have Korean alcoholic beverages such as beer, makgeoli, wine, soju, and cocktails.
Etc.
Q: How do I get to the venue? Is there parking on-site?
A: We highly recommend you take public transportation (train, bus, ride share, etc.) to get to the venue. The closest trains stations are High St-Brooklyn Bridge (A, C) and York St (F). Once you get off the train, walk to the Navy Yard. We do not have any parking spots available on-site.
Q: Are you still taking volunteers?
A: Thank you for your interest in volunteering for KOOM festival. At this time, we are no longer taking volunteers. Please be on the lookout for future volunteer opportunities! All applicants who have been selected to volunteer have received an email from us.
Q: Is there an age limit to attend the event?
A: No, but we will be handing out wristbands for under age attendees as we will be serving alcohol at the event.
